Faircity is a vibrant and progressive hotel group specialising in owning, managing and co-developing hotels in Southern Africa. Our primary service offering is business and conference hotels, as well as serviced apartments.
The hotel group was started by a couple of energetic entrepreneurs that were not afraid to take chances. They were not limited by the approach of “this is how it has always been done” and have been able to think outside of the norms to create an experience guided by their guests’ needs and expectations.
We take pride in providing remarkable and personalised service through every aspect of our business. At this stage of our growth, we see ourselves as big enough to make a difference, yet small enough to care.
Service by Design
At Faircity we aim to provide a remarkable and relaxing experience for all our guests.
Service is very important to us and our ethos is to provide “Service by Design”. We love to hear from our guests so we can ‘design’ our service around their unique and discerning needs.
We strive to ensure that everything we do addresses our guests’ expectations and that we are also in harmony with the environment at the same time. Creating a dialogue with our guests and staff is of utmost importance, as it is their valuable feedback that enables us to create a more personalised and memorable experience.